Returns Policy Because all our tiles are ordered to your specification we are unable to offer the option to return unused or unwanted tiles that are not incorrect or faulty. For this reason, if you place an order after seeing the tile on the website, we require that you either view the selected tile in person, or that you explicitly waive the right to return the goods as per distance selling regulations. We would always recommend that you view a sample of the tile before placing an order. Of course, if there is a fault with the item, we will replace […]
Category Archives: Encaustic cement tile
PRECAUTIONS Encaustic tiles have nuances in design and colour. All tiles will not be identical. This is a result of the hand-crafted production process and the nature of cement. Mixing tiles from different boxes during setting is suggested to produce a beautiful naturally rich appearance The tiles are unsealed raw cement. They can be easily stained until they are appropriately sealed. Try to avoid walking on the raw tiles or handling with dirty hands. In between procedures, protect the tiles from foot traffic. If walking on the tiles is essential, then we would recommend covering with cardboard (as opposed to […]
